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eBooks and iPads / The Impact of a Roaming Reference Service: A Pilot
    Thursday May 24, 2012 10:30am - 12:00pm @ Patterson Hall, Room 300

    eBooks and iPads (MacNairn)

    New products and devices are moving quickly into the academic environment. There are apps to help you learn, read, annotate and summarize. If you'd like to discover which apps to consider and some to avoid, this is the session for you.

    The Impact of a Roaming Reference Service: A Pilot (Smith/Beazley)

    This paper will report upon the results of a roaming reference service available from the Vaughan Memorial Library, Acadia University, during the Winter term of 2012.  Although the Library is recognized both as a popular student “hang-out” and place to study, our in-person reference transactions are declining overall. This is particularly so at the Reference Desk.  Consequently, from Monday to Friday, 2 until 4, the roaming reference service will be available and the reference desk will be closed. A librarian with an iPad will roam the single campus library and answer enquiries both face-to-face and online via a chat as they perambulate the building.  Based on this roaming service, our paper will explore such questions as: How many and what sort of enquiries will the students make as a result of the roaming reference service?  Will the new service impact positively or negatively upon existing in-person service points at the Access Services Desk and the number of office visits librarians receive? How will patrons respond to the choice of two online reference services between 2 and 4 from Monday to Friday? Will they migrate to the new roaming reference chat or will they continue to use the consortial chat LiveHelp?  This paper is for you if you have ever wondered about the benefits of a roaming reference service or what happens if you meet the needs of our changing users by replacing the reference desk with alternative services.


    (Moderator: Elizabeth Johnson)


    Ann Smith is Science Librarian and both the Scholarly Communications...

    Computer Science Librarian, Dalhousie University | | I have...

    Academic Librarian, Acadia University

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